Terms of Service

1. Overview

These Terms of Service ("Terms") govern your use of GetSparked Local ("we", "us", "our"), a done-for-you AI service based in Venice, Florida. By subscribing to a plan or using our services, you agree to these Terms.

2. Our Services

GetSparked Local provides AI tools for local businesses, including an AI chat bubble, a bilingual AI phone receptionist, AI content and SEO assistance, AI social posts, and a built-in lead CRM. Specific features included in each plan are listed on our pricing page.

3. Billing & Auto-Renewal

When you subscribe to a plan, you agree to the following:

• Setup fee ($499 for Spark, $799 for Blaze, waived for founding members) is charged once at signup.
• First month's subscription is charged at signup unless you're on a free trial (in which case the first charge happens at the end of the trial).
• Auto-renewal: your monthly (or annual, if selected) subscription renews automatically on the same date each period using your payment method on file until you cancel.
• All charges are processed securely by Stripe. Prices are shown in US dollars.

4. Cancellation Policy

You can cancel anytime. Cancel from your dashboard under Billing → Manage billing, or email us at hello@getsparkedlocal.com.

When you cancel, your plan stays active until the end of your current billing period. You won't be charged again after that, and there is no cancellation fee or notice period required.

5. Refund Policy

Setup fee

The one-time setup fee is refundable within 7 days of signup, as long as build work has not yet started. Once onboarding kicks off (usually within 1–2 business days), the setup fee becomes non-refundable because the work is underway.

Monthly subscription

Monthly subscription charges are non-refundable, including for partial months. When you cancel, you keep access through the end of your paid period and are not charged again.

7-day free trial

If you cancel during your 7-day free trial, you will not be charged the monthly subscription fee. The setup fee is still subject to the 7-day refund rule above.

6. Acceptable Use

You agree not to use our services to:

• Violate any law or third-party rights.
• Send spam or unsolicited communications.
• Impersonate any person or business, or misrepresent your affiliation with one.
• Attempt to reverse-engineer, resell, or white-label the service without a written agreement.
• Upload malicious code or attempt to disrupt the service.

We may suspend or terminate accounts that violate these rules without refund.

7. No Guarantees of Results

We work hard to help your business grow, but we don't guarantee specific outcomes such as a certain number of leads, calls booked, search rankings, or revenue. Marketing and AI results depend on many factors outside our control.

8. Limitation of Liability

To the maximum extent permitted by law, our total liability to you for any claim arising out of or relating to these Terms or the service is limited to the amount you paid us in the 3 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

These Terms are governed by the laws of the State of Florida, USA. Any dispute will be resolved in the state or federal courts located in Sarasota County, Florida.

9. Changes to These Terms

We may update these Terms occasionally. If we make material changes, we'll notify active subscribers by email at least 14 days before the changes take effect. Continued use of the service after that constitutes acceptance of the updated Terms.

10. AI Services & Disclosure

Our phone receptionist and website chat assistant are powered by artificial intelligence and are not human employees. Every conversation begins with an AI disclosure, and the assistant will confirm it is AI if asked. AI-generated answers, blog posts, social posts, SEO recommendations, and audit results may contain errors and are provided for general informational purposes only — they are not legal, medical, financial, tax, or other professional advice. You are responsible for reviewing AI-generated content before it is published or relied upon.

Our services are not an emergency service and are not monitored by live staff 24/7. After-hours emergency features only notify you or your on-call staff. In a life-safety emergency, callers are instructed to dial 911.

11. Telephony, Call Recording & SMS

• Calls handled by the AI receptionist may be recorded and transcribed. Florida is a two-party consent state; callers are notified at the start of the call and may decline.
• Automated text messages (missed-call text-back, confirmations, review requests, alerts) are sent only to numbers that contacted the business or submitted a form. Every automated text includes STOP opt-out language, and we honor STOP and HELP keywords.
• Phone numbers we provision on your behalf remain assigned to your account while your subscription is active. On cancellation, number release or porting is handled on request; unported numbers may be reclaimed by the carrier after 30 days.
• You may not use the service for unsolicited marketing calls or texts, or to contact numbers on any do-not-call list without a valid exemption or prior express consent.

12. Client Responsibilities & Indemnity

You are responsible for the accuracy of the business information you give us (hours, pricing, policies, service areas, licensing), for the content you approve for publication, and for compliance with the laws that govern your own customer communications — including the TCPA, state call-recording and AI-disclosure laws, and any industry-specific rules.

You agree to indemnify and hold harmless GetSparked Local, its owner, and its contractors from any third-party claim, penalty, or expense (including reasonable attorneys' fees) arising from: (a) information you supplied or content you approved; (b) your use of the service in violation of law or these Terms; or (c) your own marketing, calling, or texting practices outside the service.

We rely on third-party providers for telephony, AI models, calendar, payments, and social publishing. We are not liable for outages, policy changes, or errors caused by those providers.

13. Contact

Questions? Email hello@getsparkedlocal.com or use the chat bubble on any page. See also our Disclaimers.